Where your order ships from
Our mats are shipped from our fulfilment partner's warehouse. Most orders leave the warehouse within one to three working days of you placing them.
Delivery times and cost
Delivery to United Kingdom addresses takes 4 to 9 working days from dispatch, tracked. Delivery is free on all orders. Duties and taxes are included in the price you pay, so there is nothing further to pay on arrival.
Working days are Monday to Friday, excluding UK public holidays. Delivery estimates are estimates and can be affected by customs and carrier delays outside our control.
Tracking
We email you a tracking number as soon as your order is dispatched. If you have not received it within five working days of ordering, check your spam folder and then email robin@nestcontent.com.
Where we deliver
We currently ship to addresses in the United Kingdom only.
Wrong address or a missed delivery
If you have entered the wrong delivery address, email us as soon as possible. We can usually change it before dispatch. Once an order has shipped we cannot redirect it.
If a parcel is returned to the warehouse as undeliverable, we will contact you to arrange a resend or a refund.
If your order is late
If your order has not arrived within 14 working days of dispatch, email robin@nestcontent.com and we will resend it or refund you in full. See our Returns and Refunds Policy.
Who we are
Catnip & Co, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. Email robin@nestcontent.com.