Our 60 day promise
If your cat will not use the mat, email us within 60 days of delivery and we will refund you in full. You do not need to send anything back. Keep the mat, or pass it to someone whose cat is less fussy.
To claim, email robin@nestcontent.com with your order number. We aim to reply within two working days and refunds are processed to your original payment method within 14 days of us agreeing the refund.
Your legal right to cancel
This promise sits on top of your statutory rights, it does not replace them.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of the day you receive the goods, for any reason and without giving one. To cancel, email robin@nestcontent.com stating that you wish to cancel, and include your order number. You may use the model cancellation form set out in the Regulations, though you do not have to.
If you cancel under this right, we will refund all payments received from you, including the standard delivery cost, within 14 days of the day we are informed of your decision. Where you have chosen a more expensive delivery option than our standard service, we refund the standard cost only.
Where we ask you to return goods under a statutory cancellation, you must send them back within 14 days of telling us you are cancelling, and you are responsible for the direct cost of return. For most orders we will not ask you to return anything, as set out in our 60 day promise above.
Faulty or damaged items
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If your mat arrives damaged, faulty or not as described, email robin@nestcontent.com with your order number and a photograph. We will arrange a replacement or a full refund, including delivery costs, at no cost to you.
If an item develops a fault within the first 30 days you have the short term right to reject it for a full refund. After 30 days we will repair or replace it, and if that is not possible you are entitled to a refund.
Items that arrive late or not at all
If your order has not arrived within 14 working days of dispatch, contact us and we will either resend it or refund you in full.
Who we are
Catnip & Co, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. Email robin@nestcontent.com.